Privacy Policy and Disclaimer
Notice Regarding Collection of Personal Data for Online Appointment Service at Wholehearted Chinese Medicine Clinic Limited
Before you provide any personal information to Wholehearted Chinese Medicine Clinic Limited, please read this notice carefully.
Statement of Purpose for Collecting Personal Data
Wholehearted Chinese Medicine Clinic Limited is committed to ensuring the confidentiality of your personal information. When processing any personal data you provide, Wholehearted Chinese Medicine Clinic Limited will comply with the provisions of the Personal Data (Privacy) Ordinance. Procedures have been established for the collection, retention, recording, storage, disclosure, correction, deletion, and transmission of patient personal data to ensure appropriate practices.
Purposes of Collecting Personal Data
The personal data you provide may be used by Wholehearted Chinese Medicine Clinic Limited for the following purposes: for clinic registration and appointment services; for clinic registration and recording of medical history; for internal records, research, and statistics within the clinic.
Providing personal data to Wholehearted Chinese Medicine Clinic Limited is voluntary. When you provide this personal data, please ensure that it is accurate and complete. If you do not provide the necessary information to Wholehearted Chinese Medicine Clinic Limited or provide incorrect/incomplete information, the clinic may refuse to provide the required services or process related applications.
Data Confidentiality
Personal data collected through the online appointment service on this website will be stored securely on Wholehearted Chinese Medicine Clinic Limited's servers and will only be accessible and used by authorized clinic staff. Under normal circumstances, Wholehearted Chinese Medicine Clinic Limited will not disclose non-public information to unrelated third parties without your consent, authorization, or as required by other legal provisions. However, Wholehearted Chinese Medicine Clinic Limited does not guarantee protection against any unauthorized access or data theft resulting from illegal intrusion into the system.
Retention of Data
Wholehearted Chinese Medicine Clinic Limited reserves the right to retain the personal data collected through this website for providing services and future statistical purposes. If necessary, internet service providers or this website may record your IP address, browsing time, and pages viewed within this website for internal analysis by Wholehearted Chinese Medicine Clinic Limited.
Transfer of Data and Categories of Assignees
The personal data you provide will be stored in a confidential and secure location. Wholehearted Chinese Medicine Clinic Limited will only provide your personal data to clinic staff who need to know such data for providing medical services. In addition, clinic staff will only disclose such data in the following situations:
- You have agreed to disclose the data to relevant parties.
- Disclosing the data is authorized by law or required by legal provisions.
Accessing and Correcting Personal Data
Subject to specific exemptions under the Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by Wholehearted Chinese Medicine Clinic Limited, except for personal data that has been deleted after achieving its purpose. You have the right to obtain copies of relevant data documents upon payment of a fee. Requests for data inquiry or correction should be made using the prescribed form or in writing.
Inquiries
If you have any inquiries about the methods of collecting personal data or the process of accessing and correcting personal data, please contact the staff of Wholehearted Chinese Medicine Clinic Limited.
Disclaimer
The information provided on this website by Wholehearted Chinese Medicine Clinic Limited is for reference only. Although Wholehearted Chinese Medicine Clinic Limited has made every effort to ensure the accuracy of the information on this website, the clinic does not make any express or implied warranties regarding the accuracy of such information. Wholehearted Chinese Medicine Clinic Limited may stop or change the website data and related terms at any time without prior notice. Wholehearted Chinese Medicine Clinic Limited is not responsible for any losses or damages arising from any cause related to this website.
Terms and Conditions for Online Consultation Service at Wholehearted Chinese Medicine Clinic Limited
The use of Wholehearted Chinese Medicine Clinic Limited's online consultation service is subject to the following terms and conditions.
About Wholehearted Chinese Medicine Clinic Limited's Online Consultation Service
Wholehearted Chinese Medicine Clinic Limited's online consultation service provides online Chinese medicine consultation services to all eligible individuals (patients). Individuals can submit their medical history, symptoms, or any health-related information to Wholehearted Chinese Medicine Clinic Limited, and the information will be processed by professional healthcare personnel, including providing medical prescriptions or related medical services.
Professional healthcare personnel at Wholehearted Chinese Medicine Clinic Limited will provide relevant medical and health information through text chat or video communication or real-time medical experiments. Individuals can consult Wholehearted Chinese Medicine Clinic Limited's professional healthcare personnel and obtain relevant medical and health information.
Wholehearted Chinese Medicine Clinic Limited's online consultation service should not be used in cases of emergency medical needs. In situations requiring emergency medical services, such as chest pain, severe bleeding, severe difficulty breathing, sudden severe pain in any part of the body, moderate or severe burns, seizures or convulsions, sudden changes in mental status, severe head or spine injury, severe limb injury or fracture:
- Call 112 immediately and go to the emergency room of a hospital.
Agreement of Wholehearted Chinese Medicine Clinic Limited
The use of Wholehearted Chinese Medicine Clinic Limited's online consultation service must comply with relevant terms and regulations, and the agreement reached between the parties using the service is legally binding. The use of Wholehearted Chinese Medicine Clinic Limited's online consultation service constitutes acceptance of these terms and conditions.
Wholehearted Chinese Medicine Clinic Terms and Conditions
Agreement for the Use of Wholehearted Chinese Medicine Clinic's Online Consultation Service
The use of Wholehearted Chinese Medicine Clinic's online consultation service is subject to relevant terms and regulations, and the agreement reached between the parties using the service is legally binding. Users are fully responsible for any legal obligations related to the use of Wholehearted Chinese Medicine Clinic's online consultation service through any medium. By using Wholehearted Chinese Medicine Clinic's online consultation service, you signify your complete understanding of the relevant terms and regulations, as well as the privacy policy.
Users must ensure that they fully understand and comply with the relevant terms and regulations while using Wholehearted Chinese Medicine Clinic's online consultation service. If users represent third parties using the service, they must ensure that the third parties are fully aware of the relevant terms and regulations and have obtained formal authorization before use. Users must continue to comply with the relevant terms and regulations if they use Wholehearted Chinese Medicine Clinic's online consultation service after any modifications to the terms and regulations. The terms and regulations will be regularly updated, and users should carefully read and comply with them before using the online consultation service.
If you are the guardian or parent of a minor and need to use Wholehearted Chinese Medicine Clinic's online consultation service for the minor, you must be aware of and comply with the relevant terms and regulations.
Rights Reserved by Wholehearted Chinese Medicine Clinic
Wholehearted Chinese Medicine Clinic reserves the right to modify or terminate its services for any reason without further notice. Any disputes arising from this are unrelated to the user or third parties.
Wholehearted Chinese Medicine Clinic reserves the ultimate right regarding the relevant terms and regulations. Users using the online consultation service must fully understand and comply with the relevant terms and regulations. If any modifications are made to the relevant terms and regulations and users continue to use the online consultation service, they must continue to comply with the relevant terms and regulations. The terms and regulations may be updated periodically, and users should carefully read and comply with them before using the online consultation service.
Medical Information Disclaimer
Users should be aware that all information provided by Wholehearted Chinese Medicine Clinic's online consultation service is for general reference only. Users also understand that diagnoses and prescriptions will be made by doctors based on traditional Chinese medicine theory (excluding surgical diagnosis). While referencing medical information and choosing medical services, users still need to verify the value of the information themselves.
The prescribed medications you need will be packaged by the medical clinic at Wholehearted Chinese Medicine Clinic or registered pharmacies with a valid business license and delivered by designated personnel from Wholehearted Chinese Medicine Clinic.
Medical Communication
Users can engage in medical communication with registered healthcare professionals according to their needs while using Wholehearted Chinese Medicine Clinic's online consultation service and must personally decide whether to seek further medical services. Users are responsible for all discussions related to their health. Wholehearted Chinese Medicine Clinic is not responsible for any disputes arising from medical communication.
Medical Information
Users should be aware that all text, data, images, information, medical advice, videos, audio, and medical records are for general reference only and should not be used as a substitute for professional medical diagnosis.
Users should be aware that Wholehearted Chinese Medicine Clinic does not guarantee the professionalism of all text, data, images, information, medical advice, videos, audio, and medical records.
Users should be aware that all text, data, images, information, medical advice, videos, audio, medical records, and medical services provided in Wholehearted Chinese Medicine Clinic's online consultation service cannot replace professional medical diagnosis and medical services.
Information Storage
You must be aware that Wholehearted Chinese Medicine Clinic Limited has the right to store your information, including personal information, patient information, and consultation records, in the United Kingdom or any other location worldwide. When using Wholehearted Chinese Medicine Clinic Limited's online consultation service outside of the United Kingdom, you must understand that Wholehearted Chinese Medicine Clinic Limited may access your personal and patient information and comply with relevant terms and regulations. You should also know that Wholehearted Chinese Medicine Clinic Limited's electronic communication network and system are not intended for storing your private medical records. You assume all risks associated with the storage of any information, and Wholehearted Chinese Medicine Clinic Limited is not responsible for any damage or loss of information.
Limited Liability
In accordance with relevant contracts and legal regulations, Wholehearted Chinese Medicine Clinic Limited's liability is limited to the medical services provided when using Wholehearted Chinese Medicine Clinic Limited's online consultation service. If you have any uncertainties regarding the information or services provided by Wholehearted Chinese Medicine Clinic Limited's online consultation service, you may choose to stop using that information or service. You must understand that Wholehearted Chinese Medicine Clinic Limited has informed you or may encounter various losses. Wholehearted Chinese Medicine Clinic Limited and its employees are not responsible for any disputes arising from your negligent use.
Claims
You may be subject to claims or lawsuits from Wholehearted Chinese Medicine Clinic Limited, seeking related, legal compensation or liability, including improper use of Wholehearted Chinese Medicine Clinic Limited's online consultation service.
Intellectual Property
The scope of intellectual property includes information such as modified content, updated content, added content, text, data, images, information, medical advice, videos, audios, medical records, trademarks, patents, trade secrets, and other intellectual property, all of which are protected by relevant copyrights. Any deletion or modification of copyrighted materials by Wholehearted Chinese Medicine Clinic Limited without permission will result in legal prosecution.
Declaration and Warranty
You must warrant that you:
- Have the ability to independently sign relevant contracts.
- Provide information that is permanently true and accurate when using Wholehearted Chinese Medicine Clinic Limited's online consultation service.
Prohibited Uses
You must warrant that you will not engage in the following behaviors while using Wholehearted Chinese Medicine Clinic Limited's online consultation service:
- Upload any communication or content that infringes or violates the rights of any party, including:
- Use, modify, sell, distribute, or transfer content in any way for any public or commercial purposes.
- Use Wholehearted Chinese Medicine Clinic Limited's online consultation service for any purpose that violates local or international laws.
- Use Wholehearted Chinese Medicine Clinic Limited's online consultation service to distribute or post advertisements or other non-invited materials to any third party.
- Operate on any individual or entity for theft.
- Distribute viruses or other harmful computer codes.
- Collect information about others in any way.
- Encourage or engage in slanderous, harassing, abusive, or otherwise objectionable behavior.
- Disturb the normal operation of Wholehearted Chinese Medicine Clinic Limited's online consultation service.
- Reproduce or distribute any information from Wholehearted Chinese Medicine Clinic Limited's online consultation service on any other medium.
- Cause harassment while using Wholehearted Chinese Medicine Clinic Limited's online consultation service.
- Damage the normal operation of the network.
Service Termination
Wholehearted Chinese Medicine Clinic Limited reserves the right to suspend or terminate your use of Wholehearted Chinese Medicine Clinic Limited's online consultation service at any time for any reason. This includes violation of these terms and conditions, engaging in any form of attack against Wholehearted Chinese Medicine Clinic Limited employees, infringing on Wholehearted Chinese Medicine Clinic Limited's or any third party's rights, or needing to claim liability against Wholehearted Chinese Medicine Clinic Limited.
Force Majeure
Neither party shall be held responsible or deemed to be in default for any obligations under these terms and conditions for any failure due to reasons beyond its reasonable control. This includes natural disasters, acts of government causing sovereign actions, fires, floods, epidemics, quarantine restrictions, strikes, labor shortages or materials, freight embargoes, unusually severe weather conditions, power failures, telecommunications or internet backbone interruptions, failures of internet access providers, or similar reasons beyond the control of both parties. Neither party shall be responsible for the costs or damages incurred due to direct or indirect losses.
Compliance with Laws and Regulations
You must ensure that you are fully aware of and comply with the relevant terms and regulations.
Wholehearted Chinese Medicine Clinic Limited does not guarantee that your use of the services under this agreement will not violate any laws or regulations acceptable to you.
Wholehearted Chinese Medicine Clinic Limited provides online consultation services in the United Kingdom and explicitly states that it does not guarantee that the materials and services of Wholehearted Chinese Medicine Clinic Limited's online consultation are suitable or available for use outside the United Kingdom. If you use Wholehearted Chinese Medicine Clinic Limited's online consultation service outside the United Kingdom, you do so at your own risk.
General Provisions
The above terms and conditions constitute the complete agreement between the parties concerning your use of Wholehearted Chinese Medicine Clinic Limited's online consultation service and supersede any prior written or oral agreements on the same subject matter.
If any provision of these terms and conditions is deemed invalid or unenforceable, such provision shall be deleted, and the remaining provisions shall remain valid and enforceable.
The headings in these terms and conditions are for reference purposes only and do not define, limit, explain, or describe the scope or extent of such provisions contained therein.
The failure of a party to exercise any rights or take action against any party's breach under these terms and conditions shall not constitute a waiver of that right, nor shall it waive that party's right to take action against subsequent or similar breaches.
These terms and conditions are binding upon each party's heirs and permitted assigns.
Terms used in the singular include the plural in these terms and conditions.